Shipping policy
Welcome to Wuthering Shop! We are committed to delivering your favorite Wuthering Waves merchandise promptly and securely. Below is our detailed shipping policy to help you understand our shipping procedures and what you can expect when you place an order with us.
Processing Time
- Orders are processed from Monday to Friday, excluding holidays.
- Off-Peak Season: Orders are typically processed within 3 business days.
- Peak Season: Please note that during holidays or peak periods, processing times may be longer.
Shipping Methods and Rates
We offer the following shipping methods:
| Country/Region | Standard Shipping (15-28 days) |
Express Shipping (2-7 days) |
|---|---|---|
| US/UK/DE | Free | $26 |
| Other Countries | Free | $30 |
Delivery Time
Delivery time = processing time + shipping time. Please account for both when estimating when your order will arrive.
Shipping Destinations
We currently offer shipping to the following countries:
United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, India, Indonesia, Mexico, Philippines, Romania, United States, Vietnam, Thailand, Taiwan, Luxembourg, Turkey, Slovakia, Sri Lanka, Lebanon, Brazil, Russia, Colombia, Cyprus, Greece, Hungary, Chile, Macau.
If your location is not listed, please contact our customer service team to inquire about potential shipping options.
Order Processing Time
- In-Stock Items: Orders for in-stock items are processed within 2-3 business days.
- Pre-Order Items: Orders for pre-order items will be processed once the items are in stock. Estimated shipping times for pre-orders will be provided on the product page.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
Shipping Delays
While we strive to deliver your order within the estimated time frame, there may be occasional delays due to factors beyond our control, such as customs processing, weather conditions, or holiday peak times. We appreciate your understanding and patience in these situations.
Customs and Import Duties
Please note that international orders may be subject to customs duties and taxes upon arrival in the destination country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges.
Missing or Damaged Items
If your order arrives damaged or if there are any items missing, please contact our customer service team within 30 days of receiving your order. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service team at support@wuthering.shop or through our contact page. We are here to assist you and ensure you have a positive shopping experience with Wuthering Shop.
Thank you for shopping with us!